Frequently Asked Questions

What makes Total Balance Physiotherapy different from my other healthcare options?

We take pride in taking our time, listening to the client, reviewing all necessary tests and history, while providing the appropriate amount of time to assess and treat your condition. At Total Balance Physiotherapy you get more time with comparable costs. Our approach logically lends to accurate diagnosis, effective treatment and a more relaxed and comfortable environment to be treated in (as well as to work in). Our follow up treatment visits vary in length depending on the needs of that injury but on average they are approximately 30-60 minutes in length. Our booking schedule is unique as we do not rush as many clients through as we can. We limit the number of patients that we see and our schedule allows for 30-40 minutes of direct care from one or more of our healthcare team.

When comparing your physiotherapy options, always consider how much time you will be getting with your visits and how many people are seen by the health care providers each hour. We restrict this number to ensure that high quality care is possible and can be expected.

What is an assessment?

An assessment refers to the first visit with your physiotherapist. They will take a detailed history, review appropriate medical documents, perform thorough testing, explain their findings and describe (and often begin) an appropriate treatment approach. Our assessments take 60 minutes in length to ensure a proper evaluation is done.

Can I expect some “treatment” on my first visit?

This all depends on how complex the problem is and how much time is needed to perform a thorough and accurate assessment. In most cases, some degree of treatment is performed as time allows.

My insurance requires treatment to be preformed by a registered physiotherapist. Are you registered?

All our therapists are registered with the College of Physiotherapists of Ontario. Our registration number can be found adjacent to the therapists name on the bottom left of your sales receipt.

Is physiotherapy covered under OHIP?

OHIP funded physiotherapy is delivered in certain communities by Designated Physiotherapy Clinics (DPC). A list of clinics that can provide services within the OHIP restrictions can be found here: DPC list

Like most private clinics in Ontario, Total Balance Physiotherapy cannot bill through OHIP.

If you have suffered a fracture or have had surgery, you can contact our local hospital, South Muskoka Memorial Hospital (SMMH) and they may be able to help you, as these injuries may still qualify for OHIP.

If the injury is a result of a motor vehicle accident, veterans affairs, or a workplace injury, you may be entitled to benefits. Please call us and discuss if you have any concerns or would like more information.

How often would I need to come for therapy?

Each person and each injury is uniquely different. Until the assessment is performed an accurate estimate cannot be given.

We take into account the severity of the injury, time, costs and many other variables when we create a treatment plan.

If you have any concerns we suggest you discuss them with your physiotherapist.

What are your fees for treatment?

Please visit our fees page.

How should I dress for my appointment?

We recommend that you wear loose comfortable clothing for your assessment and follow up visits in order for physiotherapists to provide a thorough assessment and treatments. Try to expose the area where the problem is. If it is a shoulder/neck or arm issue, it is best to wear a tank top, if it is a low back, hip or knee issue (lower body), it is best to wear shorts and if it is a back issue it is best to wear a loose top that can be lifted up for assessment purposes. If you are unsure how you should dress for your condition, don’t hesitate to ask us before you come in. We are able to provide shorts or gowns should you forget or do not have access to the above clothing options.

What are my payment options?

We accept VISA, MasterCard, Interact debit and cash payments. You will be given a receipt with the type of service provided and any applicable registration number. This receipt can be used to claim your benefits if you have health insurance that covers your treatment. You will have to send your receipt and claim form to your insurance provider and than you will be reimbursed. Unfortunately, we do not bill your insurance company directly. Payment is required at the end of each session.